Summary: Don't reach out to your customers when you want their business, you need to stay connected to your customers to show that you care about them. During coronavirus outbreak, how can we stay connected with customers? Here we'll show you some simple and safe tips to help you stay connected with your customers.
Many people are unable to go to work because of the epidemic COVID-19, but customer service must still be available. Offline tourism, catering, training, and other industries have suffered major blows. Due to the suspension of the transportation industry, many trade logistics problems have also occurred. It's pretty important to stay connected with customers during the coronavirus disease (COVID-19) outbreak.
Research shows that when customers have a positive feeling of a brand's marketers, they are likely to build trust in the brand, making it easier to choose some products launched by the brand. During the coronavirus outbreak, you can still stay connected with your customers with these simple methods.
Also Read: Coronavirus Symptom/Prevention/Advice
Image board: Coronavirus Disease COVID-19
Table of Contents:
Part 1. 5 Tips to Stay Connected with Customers During COVID-19 Outbreak
1.Greet your customers online.
During the outbreak of coronavirus disease(COVID-19), more customer services were carried out through telephone, emails, text messaging and other online methods to care for the health of customers and address customer needs. If you don't know what kind of email to send, you can refer to these email templates. A quick response to a potential customer leaves a better impression than creating new ones. And live chat helps you fix that even when you are personally not around to respond.
Also, you can send some latest news to remind customers to take protective measures to prevent coronavirus disease. You'd better make sure the messaging that's in your emails, phone calls is the same content shared to your social media. And you can send your customer a graphic to tell them how to prevent coronavirus disease through some simple trick.
2.Listen to your customers and respond quickly
Customers like to be listened to and given some suggestions. If you can't ship products to your customers because of the coronavirus, you need to respond to your customers as soon as possible. It is important to create an open channel for customer feedback using customer feedback tools. This allows customers to easily leave their feedback and share their concerns, ensuring you can listen and respond effectively.
3.Use alternative ways to maintain daily operation
During the coronavirus outbreak, it's not very possible to meet your clients offline, but there are alternative solutions for you. You can manage your business online through social media platforms like Facebook, Twitter, Instagram and more to interact with your customers. If you want to find some tips to work from home efficiently, you can check on this article.
4.Don't use a one-size-fits-all approach.
If you want your customers have positive feelings about you, it's quite important to let your customers feel special. It's wise to treat each of your customer in the same way, you need to know about your customers like their hobby, preferences and more. For instance, if a user often posts pictures of flowers on social media, you can help her pay attention to flower exhibitions somewhere. And you can make a exhibition poster to your customer.
5.Update your company's response to the outbreak
If you own a physical store like a restaurant, coffee shop, clothes store or gym, customers may want to know when your business will reopen. You need to update your company or store's response to the coronavirus outbreak. To make it in an easy way, you can make a closed/opened poster and post it on your social media as well as send it to your customers via skype, email, etc.
Part 2. Bonus Tip: How to Make A Coronavirus Poster to Prevent It
If you wan to make some coronavirus posters, infographic or post to your customer, DesignCap is perfect for you. It offers all types of coronavirus templates, you can choose one and customize it easily.
Step 1. Visit DesignCap and click Get Started Now. You can sign up or sign at this step in case of any data loss.
Image board: How to Make A Coronavirus Poster - Step 1
Step 2. Click template page and choose a coronavirus template here. Then you can customize your coronavirus with its simple features. You can share this coronavirus poster via a link or share it to Facebook, Twitter, Tumblr or mail.
Image board: How to Make A Coronavirus Poster - Step 2
The Bottom Line
That's all about how to stay connected with your customers during the coronavirus outbreak in 5 simple ways, and you can also create some virus-related posters to show your caring. Also, you can make other poster, infographic, business card, invitation and more with DesignCap. Just try it now.
